We are proud to announce the results of our member satisfaction survey. The annual member satisfaction survey results using the Consumer Assessment of Health Plans Survey (CAHPS^®) were recently released. The standardized survey was administered by the Centers for Medicare and Medicaid Services, formerly Health Care Financing Administration (HCFA). The survey was from a random sample of Paramount Elite members with a response rate of 88 percent.

Here’s how Paramount Elite’s scores compared to state averages:

The Survey Says

Measure	Paramount Elite	Ohio Average	Michigan Average
Getting Needed Care	89%	86%	84%
Getting Care Quickly	61%	63%	59%
How Well Doctors Communicate	70%	70%	68%
Courteous and Helpful Office Staff	83%	82%	80%
Health Plan's Member Service	78%	66%	69%
Rating of Health Care	55%	52%	51%
Rating of Health Plan	48%	41%	42%
Rating of Personal Doctor	53%	54%	51%
Rating of Specialist	54%	54%	54%

The results of the annual member satisfaction survey are evidence of Paramount’s ongoing commitment to its members. We will continue to identify and pursue opportunities to improve both the service and quality of care provided by Paramount Elite and its practitioners.